Payments and Refunds

I don’t have a credit card, can I make a reservation?

If you don't have a credit card, you can use PayPal with your savings account.We are also currently working to offer you new payment methods.

How long does it take to get my booking fee/reservation refund?

For reservations made with credit or debit cards, refunds are usually given after 7 or 10 days.For reservations made with Paypal, refunds are generally given after 10 or 15 days.If these deadlines have passed but you have not received the money, plea

My discount code is not working properly

If you have entered a promotional code but the discount is not applied correctly, remember that some promotions are applied to the amount to be paid at the hotel, not to the entire reservation.If you get an error message when entering the code, pleas

When do I pay?

When you book with us you will pay only the administration fees. The rest of the amount is paid directly at the hotel at the time of check-in, with your preferred method of payment, or in cash.However, some hotels require the total amount to be paid

What are the management fees?

The management fees are the amount you pay at the time of confirming your reservation that allows BYHOURS to cover its operating costs. If you cancel your reservation at least 24 hours before check-in, this amount will of course be refunded immediate

What will appear on my credit card statement?

On your credit card statement, “Travel Booking” will appear next to the price of the booking.

I payed with PayPal , have I already been charged for my room?

When you book with PayPal you receive a notification of payment authorization for the full amount of your booking, but this is NOT a payment, but a Pre-Authorization. The amount of your reservation must be paid at the hotel. Through PayPal, only the

I need to claim the VAT refund? How can I do this?

Since the payment is made directly at the hotel you booked, you will have to handle the refund directly with them.Of course, if you need help, please contact us.

I’ve tried to book, but there’s an error with payment. What should I do?

Sometimes our payment gateway rejects a payment when it detects some incorrect data. If this happens, please read the error carefully, check all fields and try again.If the error persists, and you are unable to complete your reservation even with a d

How do I get a receipt for the reservation?

You can request the receipt or invoice directly at the hotel on the day of your stay. If you require an invoice for management costs, please contact us and we will be glad to help you.

How do I use my discount code?

You can enter it directly in the 'PROMOTIONS' section that you will find during the purchase process. All you have to do is fill in your personal details, display the 'PROMOTIONS' section and enter the promotional code.Once you have filled in the fie