BYHOURS

Cancellation is free of charge until 24 hours before check-in time. You can cancel your reservation in the following ways: Through the reservation confirmation e-mail Accessing your&#xA0;<a href="https://user-zone.byhours.com/access" style=" text-decoration: none;" target="_self">User Zone</a> By clicking&#xA0;<a href="https://www.byhours.com/books/cancel_book.en.html" style=" text-decoration: none;">here</a> The handling fee will be refunded automatically, please note that it may take from 5 to 10 working days to be reflected. After 24 hours prior to the check-in time, the hotel reserves the right to charge the full amount of the reservation even if you have not been able to enjoy it.&#xA0;

Cancellation is free of charge until 24 hours before check-in time. You can cancel your reservation in the following ways:Through the reservation confirmation e-mailAccessing your User ZoneBy clicking hereThe handling fee will be refunded automatical

How and when can I cancel a reservation?

Cancellations and Modifications

What is BYHOURS?

What type of Hotels can I book?

How many hours can I book?

I’d like to work at BYHOURS

I want to know more about BYHOURS

Where can I find the user agreement and information about the privacy policy and cookies?

Contact Us

About BYHOURS

I am underage, can I make a reservation?

Is it possible for more than two people to stay in one room?

I can't make it to the check-in time, can I still enjoy my reservation?

How do I know if my reservation has been successfully cancelled?

Where can I book with BYHOURS?

I’m looking for a room at a specific destination, but no hotels are available.

I want to book for a specific hotel, but I do not see any available rooms.

Is the price shown per room?

What is the tourist tax?

Taxes and other charges Latin America

I need to book more than 3, 6 or 24 hours

I have a special request I need to make to the hotel, how can I do it?

Will I receive confirmation for my reservation immediately?

How do I know if my reservation is confirmed?

I haven’t received my confirmation email

Bookings

I want to modify my reservation

I made my reservation less than 24 hours before my check-in, can I cancel and/or modify it?

Can I cancel my reservation past the deadline?

I don’t have a credit card, can I make a reservation?

How long does it take to get my booking fee/reservation refund?

My discount code is not working properly

When do I pay?

What are the management fees?

What will appear on my credit card statement?

I payed with PayPal , have I already been charged for my room?

I need to claim the VAT refund? How can I do this?

I’ve tried to book, but there’s an error with payment. What should I do?

How do I get a receipt for the reservation?

How do I use my discount code?

Payments and Refunds

Do I have to show My ID?

What is check-in like at the hotel?

Do I need the original confirmation email?

Can I bring my pet to the hotel?

What hotel services are included?

At what time can I enter the room?

Can I enter a little earlier or a little later after my check-in time?

Your Experience at the Hotel

In which language and currency are the gift cards available?

Gift cards

I want to Register at BYHOURS

I cannot Login to my account

I haven’t received my account activation e-mail

I want to delete my account

I have forgotten my password

I want to change my password

My BYHOURS Account

What kind of customer use BYHOURS?

I'm a hotelier and I need to contact BYHOURS

Do I have to modify or change my housekeeping operations?

How far in advance do the clients book with BYHOURS?

What happens if there is a NO SHOW?

What is the cancellation policy of BYHOURS?

Which rate should I set?

Are you a Hotelier?

How and when can I cancel a reservation?Updated 9 months ago