Cancellation is free of charge until 24 hours before check-in time. You can cancel your reservation in the following ways:Through the reservation confirmation e-mailAccessing your User ZoneBy clicking hereThe handling fee will be refunded automatical

Cancellation is free of charge until 24 hours before check-in time. You can cancel your reservation in the following ways: Through the reservation confirmation e-mail Accessing your&#xA0;<a href="https://user-zone.byhours.com/access" style=" text-decoration: none;" target="_self">User Zone</a> By clicking&#xA0;<a href="https://www.byhours.com/books/cancel_book.en.html" style=" text-decoration: none;">here</a> The handling fee will be refunded automatically, please note that it may take from 5 to 10 working days to be reflected. After 24 hours prior to the check-in time, the hotel reserves the right to charge the full amount of the reservation even if you have not been able to enjoy it.&#xA0;

How and when can I cancel a reservation?

Since your booking has been managed with BYHOURS, only we can modify it. We are improving this process to make it easier, but for the moment please contact us indicating which details of the reservation you would like to modify and we will contact th

Since your booking has been managed with BYHOURS, only we can modify it. We are improving this process to make it easier, but for the moment please&#xA0;<span data-sheets-userformat="{&quot;2&quot;:8403775,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:[null,2,16777215],&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6118749],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10,&quot;26&quot;:400}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To modify your reservation you do not have to contact the hotel. Please contact us and we will call the hotel and to try and get them to accept a cancellation free of charge. Reservations can be modified&quot;}"><a href="https://byhours-support.gorgias.help/en-GB#article-563592" rel="noopener noreferrer" target="_blank">contact us</a><span data-sheets-userformat="{&quot;2&quot;:8403775,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:[null,2,16777215],&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6118749],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10,&quot;26&quot;:400}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To modify your reservation you do not have to contact the hotel. Please contact us and we will call the hotel and to try and get them to accept a cancellation free of charge. Reservations can be modified&quot;}">&#xA0;indicating which details of the reservation you would like to modify and we will contact the hotel to send them your request. Remember that this decision depends 100% on the hotel, so we cannot guarantee that the modification will always be possible.

I want to modify my reservation

Our cancellation policy accepted at the time of booking is free of charge 24hrs prior to check-in. CANCELLATION: If you are booking a room for the same day or hours before your check-in, please be advised that your reservation is NON-Refundable. MODI

Our cancellation policy accepted at the time of booking is free of charge 24hrs prior to check-in. CANCELLATION: If you are booking a room for the same day or hours before your check-in, please be advised that your reservation is NON-Refundable.&#xA0;MODIFICATION: Requests for modification of reservations made for the same day or hours prior to check-in may NOT be accepted. They depend on the authorisation and availability of the hotel. In both situations the hotel may reserve the right to charge the total amount of the room even if you have not been able to enjoy it.

I made my reservation less than 24 hours before my check-in, can I cancel and/or modify it?

According to our cancellation policy, in case of late cancellations or no-shows, the hotel is entitled to charge the total amount of the stay. If you would like to, you can contact us at hello@byhours.com to let us know what happened, we will try to

According to our cancellation policy, in case of late cancellations or no-shows, the hotel is entitled to charge the total amount of the stay. If you would like to, you can contact us at&#xA0;<a href="mailto:hello@byhours.com" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">hello@byhours.com</a> to let us know what happened, we will try to help you.&#xA0;

Can I cancel my reservation past the deadline?

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