BYHOURS

You can add any special requests you may have in the Special Requests section during the final part of the booking process. We will make sure the hotel receives it. Please note that special room type requests are also upon availability of the hotel.<img src="https://attachments.gorgias.help/VvEzB7NjwKm7beky/hc/dY4gQxzyRk7Wnv8l/2024070114-0f512fe3-67d1-4473-a06d-160e999bfc61-bb293b78-f3f2-4d82-97aa-1c3bb3c676b4.png" style="width: 697px;" class="fr-fic fr-dib">

You can add any special requests you may have in the Special Requests section during the final part of the booking process. We will make sure the hotel receives it. Please note that special room type requests are also upon availability of the hotel.

I have a special request I need to make to the hotel, how can I do it?

Bookings

What is BYHOURS?

What type of Hotels can I book?

How many hours can I book?

I’d like to work at BYHOURS

I want to know more about BYHOURS

Where can I find the user agreement and information about the privacy policy and cookies?

Contact Us

About BYHOURS

I am underage, can I make a reservation?

Is it possible for more than two people to stay in one room?

I can't make it to the check-in time, can I still enjoy my reservation?

How do I know if my reservation has been successfully cancelled?

Where can I book with BYHOURS?

I’m looking for a room at a specific destination, but no hotels are available.

I want to book for a specific hotel, but I do not see any available rooms.

Is the price shown per room?

What is the tourist tax?

Taxes and other charges Latin America

I need to book more than 3, 6 or 24 hours

Will I receive confirmation for my reservation immediately?

How do I know if my reservation is confirmed?

I haven’t received my confirmation email

How and when can I cancel a reservation?

I want to modify my reservation

I made my reservation less than 24 hours before my check-in, can I cancel and/or modify it?

Can I cancel my reservation past the deadline?

Cancellations and Modifications

I don’t have a credit card, can I make a reservation?

How long does it take to get my booking fee/reservation refund?

My discount code is not working properly

When do I pay?

What are the management fees?

What will appear on my credit card statement?

I payed with PayPal , have I already been charged for my room?

I need to claim the VAT refund? How can I do this?

I’ve tried to book, but there’s an error with payment. What should I do?

How do I get a receipt for the reservation?

How do I use my discount code?

Payments and Refunds

Do I have to show My ID?

What is check-in like at the hotel?

Do I need the original confirmation email?

Can I bring my pet to the hotel?

What hotel services are included?

At what time can I enter the room?

Can I enter a little earlier or a little later after my check-in time?

Your Experience at the Hotel

In which language and currency are the gift cards available?

Gift cards

I want to Register at BYHOURS

I cannot Login to my account

I haven’t received my account activation e-mail

I want to delete my account

I have forgotten my password

I want to change my password

My BYHOURS Account

What kind of customer use BYHOURS?

I'm a hotelier and I need to contact BYHOURS

Do I have to modify or change my housekeeping operations?

How far in advance do the clients book with BYHOURS?

What happens if there is a NO SHOW?

What is the cancellation policy of BYHOURS?

Which rate should I set?

Are you a Hotelier?

I have a special request I need to make to the hotel, how can I do it?Updated 9 months ago