No! You must be of legal age to book a room. Can my partner, who is of legal age, make the reservation?. Unfortunately this is not possible. You can only check in as underage if you are accompanied by a parent and/or legal guardian. For security and
In general, our double rooms are for a maximum of 2 people. The price shown on the website is per room. If you are a family with children, our hotels would be able to add an extra bed or cradle to the room. Normally, it usually has an additional cost
Of course you can! Contact us and we will let the hotel know your arrival time. Please note that the check-out time will have to be the same, you will not be able to postpone it.
If you canceled before 24 hours of your check-in you will receive an email with the confirmation and the handling fee will be refunded automatically. Remember that the hotel may charge the total amount of the room if the reservation is not cancelled
It is very simple. You can book on our website www.byhours.com or download our APP for Android and IOS phones. If you have any problems with your reservation, please contact us and we will be happy to help you.
Try changing the destination (maybe there is a hotel in another nearby city) or choose another pack of hours. If there is still no hotel available, contact us and we will try to find a solution. Please note that some destinations tend to be very busy
It’s possible that the hotel you are looking for does not have availability on the date and/or check in time you want. You can try other date and time and if you are still unlucky, you can contact us so we can request availability to the hotel direct
Yes, the prices are for a double room and a package of hours. Generally, VAT and taxes are included in most of the destination countries. If not, we will let you know before finishing your purchase.
The tourist tax is a tax on stays in tourist establishments. It is only charged in some cases and must be paid directly to the hotel.The amount varies depending on the destination, the location of the hotel and the category of the hotel.
Taxes and other charges/fees in Latin America are not included in the final rate, these are based on the destination and must be paid directly at the hotel.
Some of our hotels offer extra hours to add to your reservation, you can select them during the booking process. If you do not see this option, please contact us so we can make your request to the hotel.
You can add any special requests you may have in the Special Requests section during the final part of the booking process. We will make sure the hotel receives it. Please note that special room type requests are also upon availability of the hotel.
Yes, they are instantly confirmed. You can check it in your e-mail, the one provided during the booking process. In case you have not received it, please contact us!
Once you have filled in all the details and clicked on the confirm button, your booking details and a booking reference will appear on the screen. This code is the confirmation of your reservation. In addition, you will receive all the information by
Please contact us so that we can check the status of your reservation and resend you the confirmation.