BYHOURS

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Please contact us so that we can check the status of your reservation and resend you the confirmation.

I haven’t received my confirmation email

Bookings

What is BYHOURS?

What type of Hotels can I book?

How many hours can I book?

I’d like to work at BYHOURS

I want to know more about BYHOURS

Where can I find the user agreement and information about the privacy policy and cookies?

Contact Us

About BYHOURS

I am underage, can I make a reservation?

Is it possible for more than two people to stay in one room?

I can't make it to the check-in time, can I still enjoy my reservation?

How do I know if my reservation has been successfully cancelled?

Where can I book with BYHOURS?

I’m looking for a room at a specific destination, but no hotels are available.

I want to book for a specific hotel, but I do not see any available rooms.

Is the price shown per room?

What is the tourist tax?

Taxes and other charges Latin America

I need to book more than 3, 6 or 24 hours

I have a special request I need to make to the hotel, how can I do it?

Will I receive confirmation for my reservation immediately?

How do I know if my reservation is confirmed?

How and when can I cancel a reservation?

I want to modify my reservation

I made my reservation less than 24 hours before my check-in, can I cancel and/or modify it?

Can I cancel my reservation past the deadline?

Cancellations and Modifications

I don’t have a credit card, can I make a reservation?

How long does it take to get my booking fee/reservation refund?

My discount code is not working properly

When do I pay?

What are the management fees?

What will appear on my credit card statement?

I payed with PayPal , have I already been charged for my room?

I need to claim the VAT refund? How can I do this?

I’ve tried to book, but there’s an error with payment. What should I do?

How do I get a receipt for the reservation?

How do I use my discount code?

Payments and Refunds

Do I have to show My ID?

What is check-in like at the hotel?

Do I need the original confirmation email?

Can I bring my pet to the hotel?

What hotel services are included?

At what time can I enter the room?

Can I enter a little earlier or a little later after my check-in time?

Your Experience at the Hotel

In which language and currency are the gift cards available?

Gift cards

I want to Register at BYHOURS

I cannot Login to my account

I haven’t received my account activation e-mail

I want to delete my account

I have forgotten my password

I want to change my password

My BYHOURS Account

What kind of customer use BYHOURS?

I'm a hotelier and I need to contact BYHOURS

Do I have to modify or change my housekeeping operations?

How far in advance do the clients book with BYHOURS?

What happens if there is a NO SHOW?

What is the cancellation policy of BYHOURS?

Which rate should I set?

Are you a Hotelier?

I haven’t received my confirmation emailUpdated 3 months ago